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This is an independent guide, not a booking service. We cannot see, change or cancel a booking: every ticket and tour on this site is sold by the operator or the platform, and only they can help with an order, a refund or a date change. The confirmation email you were sent is the fastest route. For official information, opening hours announced at short notice and lost property, use the venue or the city's own visitor services. Those contacts are theirs, not ours. What this address is for: corrections. If a price, an opening hour, a closed day or a fare on this site no longer matches the official page, write to info@hanoicityguide.com with the page and what you saw, and it will be re-read against the source.

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